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Making an Appointment

Veterinary Consent  

The Veterinary Surgeons Act 1966 

Section 19(1) of the 1966 Act does not prohibit the treatment of an animal by physiotherapy if the following conditions are satisfied.

(2) The first condition is that the person providing the treatment is aged 18 or over.

(3) The second condition is that the person is acting under the direction of a qualified person who—
       (a)has examined the animal and
       (b)has prescribed the treatment of the animal by physiotherapy.

Veterinary Surgery (Exemptions) Order 2015

19.24   Musculoskeletal maintenance care for a healthy animal, for instance massage, does not require delegation by a veterinary surgeon. However, the animal must still be registered with a veterinary surgeon. Maintenance should cease and the owner of the animal should be asked to take their animal to a veterinary surgeon for clinical examination at the first sign that there may be any underlying injury, disease or pathology. Alternatively, the musculoskeletal therapist may ask the client for formal consent to disclose any concerns to the veterinary surgeon that has their animal under their care.

Due to the above legislation, if your animal has a preexisting condition / injury I will legally need Veterinary consent to treat your animal. To gain this please fill in the following veterinary referral form. I will need this returned to me the day before your appointment at the latest. 

If you are seeking Veteinary Physiotherapy treatment to: 

  • Prevent Injury 

  • Enhance Performance 

  • Aid weightloss 

  • Improve mental or physical wellbeing 

I will not require veterinary consent, however I will still need to inform your animals registered Veterinarian that they will be undergoing veterinary physiotherapy treatment. 

If you are interested in booking an appointment with me, please fill in the owner enquiry form attached below and return it to me via email at AGVetPhysio.com.

Terms and Conditions 

Booking an Appointment 

  • Bookings must be made directly through myself via phone, Whatsapp message, text or email. 

  • If you are a new client, please fill out the owner consent form. 

  • Veterinary physiotherapists are required to treat under the Veterinary Surgeons Act 1966, and therefore all treatments other than maintenance treatments require veterinary consent. If your animal has not been referred to me by your veterinary surgeon, I will need to contact your veterinary practice to gain consent prior to any treatment taking place. To expedite this process, you can use the veterinary consent form to gain consent. Alternatively, after you complete the owner consent form, I can handle this on your behalf. 

Preparing for the Appointment 

  • Please ensure your animal is clean and dry ready for the appointment. 

  • The right is reserved to refuse physiotherapy treatment if the horse requires veterinary treatment prior to physiotherapy, or if the horse is considered a danger to the physiotherapist. In these cases the client will not be charged for the appointment, but may be charged a travel and assessment fee.

Payment Methods

  • I accept cash payments but do not accept payment by cheque. 

  • For those who prefer to pay by BACS, invoices will be issued after the appointment. It is appreciated if invoices are settled within 5 days of the issue date. After 5 days, late payment fees will apply at a rate of £2.50 per additional day. 

Group Bookings 

  • I offer a group booking discount of 10% off each treatment where 3 or more horses are treated at the same location, on the same day.

Cancellation Policy

  • If you need to cancel your appointment, please contact me as soon as possible. I understand that in some circumstances, this is unavoidable. Cancellations made with at least 48 hours notice will not be charged. 

  • Cancellations made less than 48 hours prior to the appointment will incur 50% of the appointment fee.

  • Cancellations made less than 24 hours prior to the appointment will incur the full appointment fee. 

 

Data Protection

  • All client information is strictly bound by the Data Protection Act 2018 and the confidentiality law within the Veterinary Surgeons Act 1966. Personal data including names, contact details and animal’s veterinary history will be taken prior to treatment and kept to allow progress to be tracked and enable me to contact you. All data is stored securely on a private, password-protected computer. This information will not be shared without your prior consent.

  • Photos and videos may be taken during treatments to document progress. Occasionally these may be used on my website or social media pages to market the business and educate others. If you do not wish for photos or videos of your animal to be shared then please let me know. 

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